Shipping policy

Shipping Policy

At JOVA, each piece is created with care and intention. Every order is individually handcrafted, which means a little more time — and a lot more attention.

Processing Time

All orders are prepared and dispatched within up to 5 working days.

As each item is made individually, processing times may vary slightly during busy periods. We appreciate your patience as we ensure every detail is considered.

Shipping Times

Once your order has been dispatched, estimated delivery times are:

Please note that these are estimated delivery times and may vary depending on the courier and destination.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery option.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking details.

Customs & Duties

For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and are determined by the destination country.

Delays

While we aim to deliver within the stated timeframes, JOVA is not responsible for delays caused by couriers, customs, or unforeseen circumstances.